SOLUTIONS FOR RECORDING VARIOUS CHANNELS OF INTERACTION

SOLUTIONS FOR RECORDING VARIOUS CHANNELS OF INTERACTION

Voice, video, desktop, SMS and Social Media recording solutions

TeleGroup offers solutions for recording various different channels of interaction such as voice, video, events on the user's computer desktop, SMS and social media channels, conversations via mobile phones etc. in cooperation with NICE Systems and ASC, world leaders in this field. In addition to solutions for recording different channels of interaction which provide users with excellent results in the field of speech analysis, video and other multimedia content, TeleGroup offers solutions for the analysis of collected, unstructured data. All the above solutions can be implemented in a virtualised environment and are labeled "VMware Ready", and come with certified support for Microsoft and Citrix virtualised server environments. They also supported virtual desktop clients and Citrix XenApp, Citrix XenDesktop and VMware View.

  • The complexity of the architecture of contact centers and data centers is increasing due to the concurrent existence of traditional TDM systems and the tendency for transition and implementation to a VoIP system. The increase of complexity creates new obstacles that the platform designed to capture interactions performed by the contact center has to overcome. Can things be made any simpler?
  • The obligatory standards for new infrastructures of data center solutions require high reliability and bind customers to introduce "disaster recovery" procedures and locations. Is it possible to guarantee continuity of business processes in such an environment?
  • In all business environments contact centers are considered as locations for generating costs. Is it possible to achieve a lower TCO?
  • Can we effectively align our business with new regulations, which appear day by day?

These are the questions put in front of users of solutions for recording channels of interaction, and even more so, the creators of such solutions. NICE is engaged for many years in the development and improvement of functionality and flexibility of its software applications in order to answer all of these challenges.

Recommended solutions

Solutions for contact centers and stock markets

  • NICE Interaction Management 4.1
  • NICE Perform
  • NICE NTR/NRX
  • NICE Trading Recording

Solutions for small branch offices and remote locations

  • NICE NRX
  • NICE Perform eXpress
  • Cambium Networks
  • Arris
  • polycom
  • motorola
  • cisco
  • Mitel
  • microsoft
  • ibm
  • check point
  • Blue Coat
  • nice
  • Noja Power
  • r and m