TECHNICAL SUPPORT

TECHNICAL SUPPORT

Customer Care 24x7

As one of the leading solution providers in the field of ICT and energetics, TeleGroup provides its users technical support according to the model 24x7x365 which includes integration, installation, commissioning of the system in operation and maintenance of equipment and applications from the company's overall portfolio. Our team of 22 engineers and 38 technicians gained over 500 certificates in various technological fields and maintains systems in over 250 major companies and institutions in the region, through collaboration with leading international manufacturers of equipment and technology.

Before the installation, we perform system and equipment testing in our TeleGroup service centre, in order to ensure continuity of business processes, maximum utilization, and reliability of the system thus providing protection customers’ investment in ICT infrastructure. The Service centre is equipped with the latest machines, tools and software that enable remote monitoring and access to all installed systems to prevent, diagnose and solve the problem in real time.

Services

  • Laboratory Testing
  • Installation & Commissioning
  • Software Support
  • Hardware Support
  • Preventive Maintenance
  • Local On site/ On Call Support
  • Emergency On site Support
  • Remote Technical Support
  • Help desk
  • Network monitoring
  • System Performence Reports
  • Trainings

    Partners

    Microsoft, Motorola, Cisco Systems, IBM, HP, Polycom, Alcatel-Lucent, Aastra, Ericsson, Rohde & Schwarz, Alvarion, AudioCodes, RAD Data Communications, NICE Systems, Zenitel, EMC2, Technicolor, Check Point, Trend Micro, Blue Coat, Juniper Networks, Symantec, Gemalto, Samsung, Bosch, NTEST, 3M, Tyco Electronics, Reichle & De-Massari, PLP Apresa and others.

    References

    Telecom Serbia (MTS), Srpska Telecom, Ministry of Finance of the Republic of Serbia, the Serbian Ministry of Defence, Ministry of Internal Affairs of the Republic of Serbia then business systems NIS, Serbia Electric Power Industry, Elektrovojvodina, JP Transnafta, Southwest, Lufthansa, EC Delegation, Metalac Inc., Philip Morris , ThyssenKrupp, Digicom, Teknoxgroup, Frikom, Imlek, Royal Palace Fund, Real State System, Kostolac, UNIQA Insurance, Serbian Gas, YugoRozGaz, Volks Bank ad Banja Luka, BIB Bank, Commercial banks ad Banja Luka, Banja Luka Teleklik, Unisys, Mlijekoprodukt, Alcatel - Lucent Serbia and Banja Luka, and many others.

    • Cambium Networks
    • Arris
    • polycom
    • motorola
    • cisco
    • Mitel
    • microsoft
    • ibm
    • check point
    • Blue Coat
    • nice
    • Noja Power
    • r and m